Graceful Bitch-fit...or so I tried.
After 2 days of calling PLDT's hotline and enduring their hypnotic answering machine; helplessly obeying it when it said 'press 1 for blah blah concerns, press 2 for this shit, press 3 for all your crap', and after much tolerance for their customer service who said the same things, used the same words and were probably trained to do it all over again and again for every caller.....I have had it.
"We've been following up for our internet connection for two days...to which pare-pareho sinasabi niyo, 'checking the service order filed', 'notice escalated', whatever the hell is the procedure sa company niyo, Na ka ka pa god na tumawag sa inyo...di nakakatuwa, ang haba haba ng sinasabi ng answering machine niyo ah..."Chuva chuva etc., etc., Press Ganito, Press Ganyan, then ' please wait while we connect you to a Customer Service Agent' then instrumental music torture, then recorded message again "your call is important to us crap",then instrumental music nanaman, nakakahilo lang ah...so please make this final call count for something...and actually do something"
"And oh...thank you...but please."
=D
nako! i did the same but with HSBC. i noted every agent i talked to and now i escalated the concern to their supervisor. customer service in the Philippines is going down the toilet every year, and we're known to be hospitable... tsktsk
ReplyDelete